Gameplay or technical issues
Please include the game name, your device model, operating-system version, game version, and a short description of what happened. A screenshot or steps to reproduce the problem can help. Avoid including private information in screenshots.
Purchases and ad rewards
For a missing purchase, include the product name, approximate purchase time and a redacted store receipt or order reference if available. Do not send your password or payment-card details. For an ad reward, include the level or screen, approximate time and the reward you expected.
Where available, try Restore purchases using the same Apple or Google account used to buy an eligible non-consumable item. Used consumables and local progress may not be restorable.
The store handles payment refunds and subscriptions. You can request an Apple refund or review Google Play’s refund process. Uninstalling a game does not cancel a subscription; manage it in your store account.
Privacy, data deletion and consent
Email a privacy or deletion request. Tell us the game name, platform and what you want to access, correct, delete or opt out of. If the game provides a player ID, you may include it to help locate records. We will ask for only the additional information reasonably needed to verify and handle the request.
Use the game’s privacy or consent settings where available to update ad preferences. You can also manage iOS tracking permissions in device settings. Clearing local app data removes local saves but does not automatically remove store records, provider records or backups. See our privacy policy for the relevant rights and exceptions.
Policies
Read the games privacy policy and games terms of use. These shared pages cover games that link to them; additional feature-specific notices may apply.